TERMS OF
SERVICE

Service Requests

SCOPE & AVAILABILITY

MyHandyman provides property repairs, technical installations and maintenance after assessing the request. Availability depends on the work, location and appointment schedule. A request or message does not itself confirm a booking.

We confirm the address, the work to be undertaken, any required assessment and the agreed price before proceeding. Work outside that agreed scope is discussed separately.

Quotes

PRICES & CHANGES

Published standard rates apply only when the requested work fits that rate and time. Parts, materials, extra time, access issues and faults discovered during work may require a revised quotation. We seek your agreement before additional work.

An on-site assessment fee may apply to planned work when inspection is needed to prepare a quotation. The applicable fee and any credit against the work are explained before the visit. The current published prices are on the Prices page.

Access

AUTHORITY & SAFE WORK

You must be authorised to request work at the property and arrange lawful access. For locks and other access-related work, we may ask for identity and proof of authority before starting. We may decline work when lawful authority, safe access or suitable conditions cannot be established.

Please tell us about known hazards, restricted access and any relevant property or building rules before the appointment.

Appointments

CHANGES & CANCELLATIONS

For a confirmed appointment, the €50 online booking payment is credited toward the agreed total price for a one-hour, half-day or full-day booking; it is not an extra charge. We agree the work, address, date, time and total price before you pay. Paying through PayPal alone does not confirm availability: we confirm the booking after checking the payment.

You may cancel at least 48 hours before the agreed start time for a full refund of the €50, or ask to move the payment to another available appointment. If you cancel with less than 48 hours’ notice or are unavailable at the agreed time, we may retain an amount of up to €50 only to cover the reasonable direct loss caused by that cancellation. We refund any balance. We will take reasonable steps to fill the appointment and will not charge twice for the same loss. If we cancel or cannot attend, we refund the €50 in full. Contact us promptly to request a cancellation or refund; refunds are made to the original payment method.

If the job differs materially from the description or cannot safely be completed, we explain the options and any revised price before proceeding.

After the Work

WARRANTY & CONCERNS

Eligible workmanship has a 12-month guarantee described in the Service Warranty page. This is additional to rights available under applicable consumer law.

If you have a concern, email info@myhandyman.al with the service details. We review the concern and explain the next step. Albanian law applies to the service, subject to any mandatory consumer protections that also apply.